Privacy Policy

1. Who We Are

FieldMarshal ("we," "us," "our") provides scheduling and booking management software for home service professionals. This Privacy Policy explains how we collect, use, and protect your information when you use our Service at fieldmarshal.app.

Questions or concerns? Contact us at support@fieldmarshal.app.

2. Information We Collect

Information you provide directly:

• •Account information: Name, email address, business name, and phone number when you sign up
• •Payment information: Billing details processed securely through Stripe (we never store raw card numbers)
• •Business data: Booking requests, customer information, job details, and other content you enter into the Service

Information collected automatically:

• •Usage data: Pages visited, features used, and actions taken within the Service
• •Device information: Browser type, operating system, and IP address
• •Cookies: Session cookies for authentication and preference storage

3. How We Use Your Information

• →Provide, maintain, and improve the Service
• →Process payments and manage your subscription
• →Send transactional emails (receipts, booking confirmations, account alerts)
• →Respond to support requests and customer service inquiries
• →Detect fraud, abuse, and security incidents
• →Analyze usage patterns to improve product features
• →Comply with legal obligations

4. Information Sharing

We do not sell your personal information. Period.

We may share your information with:

• •Stripe: Payment processing. Subject to Stripe's privacy policy.
• •Email providers: For sending transactional and notification emails.
• •Infrastructure providers: Hosting and database services that store your data on our behalf.
• •Legal requirements: If required by law, court order, or to protect our rights and safety.

All third-party providers are contractually obligated to protect your data and use it only as directed by us.

5. Data Retention

We retain your account data for as long as your subscription is active. After cancellation, we retain your data for 90 days to allow account reactivation, then delete it. You can request immediate deletion by emailing us.

Anonymized usage analytics may be retained indefinitely for product improvement.

6. Your Rights

Depending on your location, you may have rights regarding your personal data:

• •Access: Request a copy of the data we hold about you
• •Correction: Request correction of inaccurate data
• •Deletion: Request deletion of your account and associated data
• •Portability: Receive your data in a machine-readable format
• •Opt-out: Unsubscribe from marketing emails at any time

To exercise any of these rights, email support@fieldmarshal.app. We will respond within 30 days.

7. Cookies

We use session cookies to keep you logged in and remember your preferences. We do not use third-party advertising cookies. You can disable cookies in your browser settings, but this may affect the functionality of the Service.

We use Meta Pixel on our marketing pages to measure ad campaign effectiveness. This collects anonymized conversion data. You can opt out of Meta's data collection at facebook.com/privacy.

8. Security

We implement industry-standard security measures including HTTPS encryption, secure authentication, and regular security reviews. However, no system is 100% secure. We will notify you promptly if we become aware of a data breach affecting your information.

9. Children's Privacy

The Service is intended for business use by adults (18+). We do not knowingly collect information from anyone under 18. If you believe we have inadvertently collected such information, contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email before they take effect. The "last updated" date at the top reflects the most recent revision.

11. Contact Us

For privacy-related questions, data requests, or concerns, reach us at:

support@fieldmarshal.app